What is International Toll Free Forwarding?

If your organization has been wondering how to get in contact with international customers in the easiest way possible, then there’s no better way than with toll free phone numbers. The problem is that when you offer a toll free phone number that’s native to your country and not theirs, those callers will be charged as if the phone number was not toll free — or, they may not be able to reach your business at all. This defeats the purpose of providing a toll free number, right?

The solution is having international toll free phone numbers. In this article, we’ll discuss how international toll free forwarding works and the benefits of using the service.

How International Toll Free Forwarding Works

International toll free forwarding works through the latest advances in cloud-computing and virtual phone numbers. Essentially, when a caller dials your virtual phone number, that call is instantly routed to another location — anywhere in the world — to a phone number of your choosing (known as the “destination phone number”). This same process works for toll free numbers that are located internationally (known as “ITFS numbers,”  or International Toll Free Service numbers). As mentioned in the introduction, if you don’t use toll free forwarding, callers won’t be able to reach your business without incurring a cost — or being blocked by their phone service provider.

Benefits of International Toll Free Forwarding

Toll free forwarding enables your business to build a virtual presence in the targeted country to receive incoming calls. Considering that most business interactions don’t require a physical location, you can process customer transactions through a virtual office, with toll free forwarding service routing inbound calls to your business’ virtual phone number, which can be based anywhere in the world. This virtual presence has a number of benefits, but perhaps the most significant is that it functions as an extremely cost-effective alternative to setting up a physical location in your targeted country.

As an example, your business may be looking to set up a location in the United Arab Emirates due to its economic viability. However, the process of establishing a business in Dubai, the UAE’s main business hub, requires that your business comply with local regulations and invest capital into the country to be verified. This can be a significant obstacle for money-conscious businesses, especially startups, that want to penetrate new markets to jumpstart their international operations. This also can mean a significant jump in overheads and taking on risks that could cost time, money, and effort that can be used elsewhere. However, by using virtual phone numbers combined with toll free forwarding, you can access markets in Dubai as soon as you purchase a subscription. This works as a way of establishing the viability of your business with minimal risk; after all, imagine going through the process of setting up a business, only to have it fail or not gain as much traction as forecasted.

Another benefit is that international toll free forwarding enables your business to not only receive calls, but to make outbound calls through a feature known as “outbound calling.” This can have you immediately engage with customers instead of waiting for them to call you. In fact, if you do call outbound without international toll free forwarding, the Caller ID of the phone call recipient will reflect the destination number where the call originates from.

Generally speaking, if a caller receives a call from a country that doesn’t correspond to their own (even adjacent countries), they are likely to mistake it for a spam call or a scammer. By using international toll free forwarding combined with outbound calling, the virtual phone number that matches the country will appear on the caller ID, making it more likely that they will pick up the phone. Potential customers appreciate this, as you make the process easier while you blend into the scene like any other domestic businesses.