We here the term Managed Services used often in reference to small and medium businesses (SMBs), but you might be wondering what this actually looks like in the business relationship between the IT firm and the SMB. After all, SMBs are companies of different sizes.
Sometimes, their budget could range from $30,000 a year (maybe less) to millions. But, the commonality that all of these SMBs have is that they want to grow their revenue streams just like larger companies.
They must be able to achieve their own version of growth using a combination of technology solutions, which include mobile, cloud, and social media platforms. They must also use analytics to study the trends of their target audiences.
They may not know which mix of IT solutions will help them effectively manage costs while meeting the needs of their customers. Here, we look at a few reasons why having managed IT services are important to small and medium companies regardless of their present technical capacity.
What Chicagoland Companies Need
1. SMBs are relying on others for technology expertise. This is because these companies have a limited focus, whether that is selling Fidget Spinners or conducting home energy audits. They want to rely on a business partner who will manage their IT needs without inflating their costs.
2. SMBs are going to have limited technology resources that their internal Chicago IT people could use to provide their data infrastructure. Imagine that some companies have only a few servers and can afford limited bandwidth. They might only use a service provider to fix their network when it goes down.
Their “IT person” might just be a person with limited technical skills who sets up new computers, installs software applications, conducts training on basic applications, helps employees use their laptops and/or desktop systems, and runs the helpdesk.
3. SMBs may operate without comprehensive IT services. This means that some important computing functions do not get performed on a regular basis. Examples of functions that go understaffed are network security, choosing and managing applications, and providing data backup and recovery services.
4. SMBs do not know how to strategically plan for IT growth. When a small or medium company investigates new purchases of business machines and/or software applications, its personnel do so with a limited focus.
A company may invest its tech dollars on the wrong priorities. For example, an employee might have watched one demonstration of a new app at a trade show and unilaterally determined that it would drastically improve the company’s accounting operations.
5. SMBS must maintain their compliance with all government data security regulations. This is especially important when they are collecting and managing consumer data, especially personally identifiable information. Their current computing systems may not be able to do the job.
Smaller companies want to ensure that they control their costs for setting up computing systems, managing their server loads and adding cloud servers as needed, and spending only as much on IT support as their organization requires at any point in the year.
This calls for a managed IT services plan with options for scaling up or down as their organization grows.